How can we help?
Contact A Closer Walk Ministries
Need assistance? Tell us what happened, which device and app version you use, and the steps to reproduce the issue. Please do not send passwords, payment details, or children’s personal information.
mel@acloserwalk.org
Common questions
The app isn’t responding. What can I try?
Close and reopen the app, check for an app update, and restart your device. If the problem continues, email us with the app name and what you were doing when it happened.
I’m having trouble hearing music or narration.
Check your device volume, connected headphones or Bluetooth speakers, and any audio controls inside the app. If an audio problem continues, tell us which screen or activity is affected.
How do I report an incorrect clue, answer, or Scripture reference?
Email us the app name, the question or clue, and the Scripture reference. For a crossword or quest, include the theme or series, difficulty, and puzzle or quest number if available.
My progress or awards don’t look right. What should I do?
Contact us before deleting the app or clearing its data. Include the app name and describe the progress or award you expected to see so we can help you investigate.
Can I suggest a feature or topic?
Yes! Send your suggestion to Mel@acloserwalk.org and tell us which app it is for.
Where can I find privacy information?
Read the policy for your app: Bible Crossword Privacy Policy or Faith-Trails Privacy Policy. What Does the Bible Say? Privacy Policy.